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Privacy Policy

  1. Our Commitment to Privacy

At Opal Publicidade SA, we understand that the use of your personal data requires your trust. The confidentiality and integrity of your personal data are among our main concerns. We are subject to the highest privacy standards and will only use your personal data for clearly identified purposes.

This Privacy Policy, as well as the collection, processing, and/or transmission of the Data Subject’s Personal Data, are governed in accordance with the applicable legislation and regulations in Portugal, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

All personal information collected will be used to make your visit to our website or office as pleasant and personalized as possible, being strictly necessary to comply with legal and regulatory obligations, as well as to fulfill legitimate interests related to our business activity and internal management.

The Opal Publicidade SA team reserves the right to amend this Policy without prior notice, to reflect any changes in how we process your personal data or changes in applicable legislation. We therefore recommend that you review our Privacy Policy regularly to stay updated. If you have any questions or comments regarding our Privacy Policy, please do not hesitate to contact us using the means indicated in section ‘8. Rights of the Data Subject’.

  1. General Information

Opal Publicidade SA (hereinafter referred to as “Entity”, “Opal”, “we”, “us”), legal entity no. 500 207 569, headquartered at Avenida da Boavista nº 3523, 1st floor, 4100-139 Porto, is also responsible for the website https://www.opal.pt/. By accessing the company’s website, you agree to the use Opal may make of the personal information you submit or that is collected under and in accordance with this privacy policy. By providing any personal information to https://www.opal.pt/, you clearly and unequivocally consent to the collection and processing of such information as well as its potential transfer to other partners, in accordance with the provisions of this privacy policy and current regulations. We only collect the information strictly necessary for processing your request. In each situation you will be informed if the requested data is mandatory or optional.

Access to our website and the provision of your personal data implies knowledge and acceptance of this Privacy Policy. We also advise reading the “Cookies Policy”, available at the same address.

  1. Who is Responsible for the Data

Opal is responsible for the processing of personal data collected (i) through the website https://www.opal.pt/, (ii) in connection with the activities and services developed at its offices, and (iii) from data collected at events, conferences, or activations for the promotion of services, subject to your prior consent.

  1. How We Collect Your Data

In this Privacy Policy, the term “Personal Data” means the set of information relating to you that allows us to identify you, directly or indirectly. Your personal data will be collected and processed by Opal in the following situations:

4.1. If you contact us directly, namely:

(i) Through our website by completing a form;

(ii) When contacting us by telephone;

(iii) When contacting us via one of our emails;

(iv) When contacting us through social media or responding to one of our campaigns carried out on social media;

(v) If you submit a report under Law no. 93/2001 of December 20 (General regime for the protection of whistleblowers, transposing Directive (EU) 2019/1937 of the European Parliament and of the Council).

4.2. Additionally, we use your personal data to define your profile, namely your interests, choices, and preferences regarding our website and social media; to personalize the service offers we present to you.

4.3. If your data is sent to us by our partners or by third parties, provided that the legal requirements for such data sharing under data protection law are met.

  1. Data That May Be Collected

Personal information may be requested, including but not limited to:

5.1. Contact data: Name, address, phone number, and email address;

5.2. Personal characteristics: Gender, age, date of birth;

5.3. Website usage data: Information about how you use the website and whether you opened or forwarded our messages, including data collected through cookies or other tracking technologies (see our Cookies Policy for more details).

You may also voluntarily disclose other information while using the website or when sending us an email, which we did not request. In such cases, you are solely responsible for that information.

  1. Purposes for Which We Use Your Data

All the information we collect is recorded, used, and protected in accordance with national and EU data protection legislation and this privacy policy.

Your data will be processed on the basis of at least one legal ground under the General Data Protection Regulation (GDPR) and for the following purposes:

6.1. Communications with the data subject (Art. 6(1) a), b), and f) GDPR)

We use your personal information to communicate with you in relation to the various services you request, through different channels (for example, by phone, SMS, email, or social media).

6.2. Promotional communications, information, and campaigns based on your consent, conducted via email, phone, social media, or SMS about our services and available conditions (Art. 6(1) a) GDPR).

If you have consented to the additional use of your data, it may be used in accordance with the scope described in the respective personal data collection statement. This is the case, for example, with consent for promotional purposes (offers and promotion of products and services).

You may withdraw your consent at any time, with effect for the future. For this purpose, please see section ‘8. Rights of the Data Subject’.

6.4. Compliance with legal obligations to which Opal is subject (Art. 6(1) c) and f) GDPR)

Opal will also process personal data if it has a legal obligation to do so. This may be the case, for example, with the issuance of invoices. Opal is subject to multiple legal obligations. We may process your personal data as necessary to comply with these obligations, as well as transmit them to authorities upon request.

  1. Rights of the Data Subject

In accordance with GDPR (EU) 2016/679, you may request, at any time, access to your personal data, as well as its rectification, erasure, restriction of processing, portability, or object to its processing – subject to the legally established conditions.

As the data subject, you also have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out based on consent previously given.

At Opal, a request to exercise a right as a data subject will only be accepted if made in writing, in compliance with Opal’s legal obligations. The request must indicate which right you wish to exercise. In the case of the right to erasure (“right to be forgotten”), you must indicate the reasons for wanting your personal data deleted and specify whether it applies to all or only some of your data.

To exercise your rights as a data subject, you must use one of the following means:

– By post to Opal’s headquarters at Avenida da Boavista nº 3523, 1st floor, 4100-139 Porto;

– By email to [email protected].

Opal’s response to requests received will also be made in writing or by electronic means such as email, within 30 days, as required by Article 12 of GDPR (EU) 2016/679. The identity of the data subject may be verified; if insufficient data is provided for identification, additional data may be requested.

In cases of excessive and/or unfounded requests, an administrative fee will be charged to cover administrative and IT costs. Requests are considered excessive if made within less than 3 months after an initial request and/or if no significant changes to the data have occurred in the meantime.

Supervisory Authority:

If you are dissatisfied with our use of your personal data, you have the right to lodge a complaint with the competent Supervisory Authority, namely the CNPD – Comissão Nacional de Proteção de Dados (National Data Protection Commission), if you believe that your data is being processed in violation of the law.

  1. Social Media and Cookies Policy

8.1. Information Automatically Collected on the Website

When you visit our website, we automatically collect certain information, including but not limited to: information about the device used, features you use, ads you view, duration of your visit, and which pages you visited. Data collected also includes your IP address, ISP (Internet Service Provider), browser used (e.g., Internet Explorer, Firefox), and other similar information.

8.2. Use of Cookies

We use cookies to store information, such as your personal preferences when visiting our website. This may include a simple pop-up or a link to various services we provide.

You can disable cookies in your browser settings or by changing settings in antivirus programs. However, this may alter how you interact with our website or with other websites.

8.3. Links to Third-Party Sites

Our website includes links to other sites and integrations with social networks, whose privacy practices may differ from those of Opal. If you submit personal information to any of those sites, such information is managed by their privacy policies. Opal has no control over third-party sites and is not responsible for their practices; therefore, we cannot assume responsibility for the protection and privacy of any personal data you share with them.

For more detailed information about how we use cookies, please consult our Cookies Policy.

  1. Retention Period of Personal Data

In accordance with Article 5(1)(e) GDPR, your personal data will be kept for the period necessary for the purposes for which they were collected, or for the period legally required under other legislation in force in Portugal that Opal must comply with.

  1. Updates to this Privacy Policy

We may periodically amend this Privacy Policy to reflect legal changes and/or business practices. We recommend checking this Policy for updates whenever you visit our website.